Help & Support
Answers to common questions, and a direct line to a real person if you need more.
What is PersonaProxy AI?+
An AI “digital twin” that learns your writing voice from samples you provide, then drafts replies and engagement content in that voice — for you to review and approve, not to post on its own.
Will it ever post or reply on my behalf automatically?+
No. Every reply and every proactive post your twin drafts sits in Draft status until you personally Approve or Discard it. There is no auto-posting anywhere in the product.
What's included in the 3-day free trial, and do I need a card upfront?+
Yes, a card is required to start the trial (standard Stripe Checkout flow) — you get full access to your plan's features for 3 days before the first charge, and you can cancel anytime before then from the billing page with nothing charged.
What's the difference between Starter and Pro?+
Starter ($6/mo) connects LinkedIn and Twitter/X, up to 2 platforms. Pro ($35/mo) unlocks all 5 platforms (including Facebook, Instagram, and niche forums), proactive engagement (AI-drafted conversation starters, not just replies), and advanced insights.
Is my writing or data ever used to train other users' twins?+
No. Every training source, memory note, and draft is scoped privately to your own account. Nothing you provide is shared across accounts or used to train anyone else's digital twin.
How do I connect LinkedIn, Twitter/X, or other platforms?+
From your dashboard, add a profile link for the platform under “Connect your channels.” One-click OAuth connect is coming; the profile-link method works today and switches over automatically once OAuth is live for that platform.
How do I cancel or change my plan?+
Go to Billing (top of your dashboard) and open the billing portal — you can upgrade, downgrade, or cancel there directly. Access continues through the end of your current billing period.
I'm getting onboarding emails I don't want — how do I stop them?+
Every onboarding email has an “Unsubscribe” link in the footer. Unsubscribing only stops those onboarding emails — it doesn't affect your account, billing, or ability to use the app.
Still need help?
Send us a message below and we’ll reply to the email you give us — a real person reads every one.